Maintenance & Support Services
We provide a network of direct and indirect support around the world. This network will ensure that you get rapid and expert assistance focussed on solutions, either from us directly or from your local contact on-site.
We do our utmost to ensure the long-term availability of your equipment and to prevent any breakdown. Together with our customers, we develop service strategies, including the following elements:
- Problem-solving instructions
- General information
- Reaction time 2 hrs
- Remote service
- Solutions via remote
- Comprehensive service check of all product-related components
- Inspections and replacement of parts carried out on agreement by the customer
On-site Customer Assistance
- Service Calls – 24h / 48h
- Problem-solving in case of an emergency
- Cause elimination
Training & Workshops
Upon request, we offer training and workshops as well as various other services for you. We focus our services and offer our customers a true partnership that goes beyond standard after-sales support.